How to Check Call Forwarding in Jio

Call forwarding is one of the most useful yet least understood features on a mobile phone. It allows incoming calls to your Jio number to be automatically redirected to another number — whether you are busy, unreachable, or simply prefer calls to go elsewhere. But what happens when calls start disappearing without explanation, or you suspect someone else has set up a forwarding rule on your number without your knowledge?

Whether you want to check the current call forwarding status on your Jio SIM, verify whether any active forwarding rules exist, or simply learn how to activate, deactivate, or manage this feature — this guide covers everything you need, step by step. From dialler codes and phone settings to the MyJio app and Jio customer care, every available method is explained in clear, practical detail.

Why Checking Your Jio Call Forwarding Status Matters

There are several important reasons to check and manage call forwarding on your Jio number:

• Missed calls with no record: If incoming calls are not ringing on your device but the caller hears a ringing tone, active call forwarding may be redirecting them silently.
• Security concern: Unauthorised call forwarding set by someone else on your number is a known method used in phone fraud and OTP interception — checking your status helps you detect and stop this immediately.
• Leftover settings from previous configurations: You may have set up call forwarding during travel or a busy period and forgotten to cancel it — verifying the status ensures you are not still missing calls.
• VoLTE and dual-SIM conflicts: On dual-SIM phones, call forwarding settings from one SIM can sometimes interfere with the other — a status check helps isolate the issue.
• Voicemail setup verification: Jio’s voicemail service works through a form of conditional call forwarding — checking your forwarding settings confirms whether voicemail is correctly configured.
• Business and professional use: Professionals who forward office calls to personal numbers or vice versa need to regularly verify that forwarding rules are correctly set and active.

Security Alert: If you discover call forwarding has been enabled on your Jio number without your knowledge, disable it immediately using the codes in this guide and contact Jio customer care at 198 to report potential SIM fraud.

Method 1: Check Call Forwarding Status Using USSD Codes (Fastest Method)

USSD (Unstructured Supplementary Service Data) codes are the quickest and most direct way to check the current call forwarding status on your Jio SIM. These codes communicate directly with the Jio network and return the forwarding status within seconds — no internet connection required.

Steps to Follow:

1. Open the Phone or Dialler app on your smartphone.
2. Make sure you are using the SIM slot assigned to your Jio number (on dual-SIM phones, select the correct SIM before dialling).
3. To check all types of call forwarding at once, dial: *#002# and press the Call button.
4. A pop-up window will appear within seconds showing the current status of all call forwarding types — unconditional, when busy, when unanswered, and when unreachable — along with the number calls are being forwarded to, if any is active.
5. If you want to check a specific type of forwarding only, use the individual codes listed in the reference table below.
6. If the result shows “Not Active” for all types, no call forwarding is currently enabled on your Jio number.
7. If forwarding is active to a number you do not recognise, proceed to disable it immediately using the deactivation codes.

Jio Call Forwarding USSD Codes — Quick Reference:

Action	USSD Code	Purpose
Check ALL forwarding status	*#002#	View all active forwarding rules
Check Unconditional forwarding	*#21#	All calls forwarded always
Check When Busy forwarding	*#67#	Calls forwarded when line is busy
Check When No Answer forwarding	*#61#	Calls forwarded when unanswered
Check When Unreachable forwarding	*#62#	Calls forwarded when phone is off/no signal
Deactivate ALL call forwarding	##002#	Cancel all forwarding rules at once
Deactivate Unconditional forwarding	##21#	Cancel always-forward rule only

Pro Tip: Dial ##002# to cancel all call forwarding rules in a single step — this is the fastest way to ensure no active forwarding exists on your Jio number.

Method 2: Check via Phone Settings — Android

Android phones store call forwarding settings within the Phone app’s call settings menu. This method gives you a visual, menu-driven way to view and manage all forwarding rules for your Jio SIM without dialling any codes.

Steps to Follow:

8. Open the Phone or Dialler app on your Android smartphone.
9. Tap the three-dot menu icon (⋮) in the top-right corner, or tap the Settings gear icon if visible.
10. Select “Settings” from the dropdown menu.
11. Tap on “Call Settings” or “Calling Accounts.”
12. On dual-SIM phones, select “SIM 1” or “SIM 2” — choose the SIM assigned to your Jio number.
13. Tap on “Call Forwarding” from the list of options.
14. You will see four call forwarding types listed: “Always Forward,” “Forward When Busy,” “Forward When Unanswered,” and “Forward When Unreachable.”
15. Tap on each type to view its current status — if a number is displayed alongside the type, that forwarding rule is currently active.
16. To disable any active forwarding, tap on the type and toggle it off or tap “Disable.”

Note: The exact menu path varies slightly between Android manufacturers. On Samsung phones, it may be under Phone App > Settings > Supplementary Services > Call Forwarding. On Xiaomi or Redmi, look under Phone Settings > Advanced Settings > Call Forwarding.

Method 3: Check via Phone Settings — iPhone

On iPhone, call forwarding is managed through the main Settings app rather than the Phone app. The option is straightforward to find and gives you a clear on/off status for the feature.

Steps to Follow:

17. Open the Settings app on your iPhone.
18. Scroll down and tap on “Phone.”
19. In the Phone settings menu, tap on “Call Forwarding.”
20. The toggle at the top of the screen indicates whether call forwarding is currently enabled (green = active, grey = inactive).
21. If the toggle is green, the number calls are being forwarded to will be displayed below the toggle.
22. To disable call forwarding, tap the green toggle to turn it off.
23. If you use a Dual SIM iPhone, go to Settings > Cellular > select your Jio line > and then look for Call Forwarding settings specific to that SIM.

Note: iPhone only shows the “Always Forward” setting in its native UI. To check conditional forwarding types (when busy, when unanswered, when unreachable), use the USSD codes from Method 1 even on an iPhone.

Method 4: Check via the MyJio App

The MyJio app is Jio’s official self-service application for account management. While it does not always display call forwarding status directly, it provides access to your call settings, service status, and customer support — making it a useful tool when combined with other methods.

Steps to Follow:

24. Download or open the MyJio app on your smartphone.
25. Log in using your Jio number and the OTP sent to your registered mobile.
26. On the home screen, tap on “My Plans” or the account icon at the top.
27. Navigate to “My Services” or “Value Added Services” from the menu.
28. Look for “Call Settings,” “Supplementary Services,” or “Call Management” — the label varies by app version.
29. If call forwarding details are available, they will be shown here along with options to activate or deactivate specific forwarding rules.
30. If the option is not visible in the app, use the in-app chat support or “Help” section to connect with a Jio assistant who can check and update your call forwarding settings remotely.

Pro Tip: The MyJio app’s in-app chat feature connects you with a Jio care executive in real time — use it to request a call forwarding status check or to disable forwarding if your dialler codes are not working.

Method 5: Call Jio Customer Care

If none of the self-service methods are giving you clear answers — or if you suspect unauthorised call forwarding has been set up on your number — speaking directly with a Jio customer care executive is the most reliable way to get a definitive status check and take immediate action.

Steps to Follow:

31. Dial 199 from your Jio number — this is Jio’s primary customer care helpline and is toll-free.
32. Alternatively, dial 198 for complaints or 1800-889-9999 if calling from a non-Jio number.
33. From the IVR menu, select the option for “Call Settings” or “Other Services” — or simply say “Call Forwarding” if the IVR supports voice commands.
34. After connecting with a customer care executive, provide your Jio number and complete the identity verification — usually your name and the OTP sent to your registered number.
35. Ask the executive to check whether any call forwarding rules are currently active on your Jio number and to which number calls are being forwarded.
36. If unauthorised forwarding is found, request the executive to deactivate all call forwarding immediately and raise a complaint.
37. Note the complaint reference number for follow-up if the issue is not resolved.

Pro Tip: Jio customer care at 199 is available 24 hours a day, 7 days a week — making it the best option for urgent situations, especially if you suspect your number is being used for fraud.

Method 6: Visit the Nearest Jio Store

For complex call forwarding issues — such as a setting that cannot be disabled remotely, a suspected SIM swap, or a situation where you no longer have access to the registered number — visiting a Jio store in person is the most thorough option.

Steps to Follow:

38. Locate the nearest Jio Store or Jio Point by visiting the store locator at www.jio.com/storelocator or using the MyJio app’s “Jio Store” finder.
39. Carry your original Aadhaar card and any second ID proof for identity verification.
40. At the store, inform the executive that you want to check and reset the call forwarding settings on your Jio number.
41. The store executive will access your account on their internal system, show you the current call forwarding status, and deactivate any unauthorised rules.
42. If a SIM swap or fraudulent activity is suspected, request the executive to also conduct a full account security audit and change your Jio account PIN.
43. Collect a written record or SMS confirmation of any changes made to your account during the visit.

Understanding the Four Types of Call Forwarding on Jio

Jio supports four distinct call forwarding types — each triggered under different conditions. Knowing which type is active helps you pinpoint exactly what is happening with your incoming calls:

Forwarding Type	When It Activates	Check Code
Unconditional (Always Forward)	All calls, regardless of your status	*#21#
Forward When Busy	You are already on another call	*#67#
Forward When No Answer	You do not pick up within set rings	*#61#
Forward When Unreachable	Phone is off, in flight mode, or no signal	*#62#

Troubleshooting: Common Jio Call Forwarding Issues and Solutions

Here are fixes for the most common call forwarding problems Jio users encounter:

• USSD code not working: Ensure you are on the correct SIM on a dual-SIM phone. Some Android skins restrict USSD code execution — try from the default dialler app rather than a third-party dialler. If the issue persists, use the Phone Settings method instead.
• Call forwarding option missing in phone settings: This happens on some phones when VoLTE is active. Try toggling VoLTE off temporarily, check the forwarding status, then re-enable VoLTE. Alternatively use USSD codes which bypass this restriction entirely.
• Forwarding set to an unknown number: Do not ignore this. Disable all forwarding immediately using ##002# and call Jio care at 198 to file a security complaint. Also change your Jio account password and MyJio PIN.
• Calls still not connecting after disabling forwarding: Wait 5 to 10 minutes after disabling — network changes can take a few minutes to propagate. If the issue continues, toggle Airplane Mode on and off to refresh the network connection.
• Cannot disable forwarding through settings — option greyed out: Use the USSD deactivation code ##002# directly from the dialler — this bypasses any UI restriction and sends the command directly to the Jio network.
• Forwarding keeps re-enabling automatically: This may indicate a malicious app on your phone is re-setting forwarding rules. Scan your phone for malware, check app permissions, and contact Jio care at 199 to investigate at the network level.

Conclusion

Checking your Jio call forwarding status is a quick, straightforward process — and with the USSD code *#002#, it takes just a few seconds from your dialler. Whether your goal is to confirm that no forwarding is active, to troubleshoot missing calls, or to investigate a security concern, the six methods in this guide cover every situation on every type of device.

Make it a habit to occasionally dial *#002# to verify your forwarding status — especially after switching phones, changing SIM slots, or if you notice an unexpected change in how your calls are behaving. It takes five seconds and can prevent hours of confusion or, in the worst case, protect you from a serious security breach.